Understanding people. Unlocking performance
Customer Leader of the Future
The best customer leaders don't just manage accounts, they solve problems, build partnerships that create value, and bring their organization's strategy to life through every commercial relationship.
But great customer leaders aren't born - they're built. Through deliberate development, the right tools, and real-world experience, we help your organization grow the customer leaders it needs to win today and tomorrow.
Leading Self & Teams
Team Diagnostic
We quickly provide you with an objective, data-driven view of your customer team.
We'll provide actionable insights and recommendations.
Individual
Leader Insights
PRISM Brain Mapping provides the deepest personal insights and focused development.
Equip your team to build the strongest relationships with your customers and across your teams.
Build High Performing Team
Our Performance Team Building program, using PRISM, builds deep understanding across your teams fast.
Talent Acquisition & Onboarding
Recruit to fit the behaviors required for your specific roles.
Onboard new hires with Commercial Coaching to ensure their speed to performance.
Leading Your Customers
Customer Vision & Strategy
Deep Customer Understanding
Customer Negotiation Plans
Internal Alignment
Don't be like 90% of customer teams. Get a clear vision and strategy to guide your team and build confidence internally and with your customer.
Using our ViSTA model you'll focus on aligning everyone behind a vision they own.
Our unique Merchant's Mind program provides a rapid knowledge of what it's like to buy.
You'll build a PRISM profile of yourself and your buyer as well as a specific plan to work better with your customer the very next day.
Our Negotiation Consulting is legendary, with billions of dollars in benefits delivered across almost every industry.
Simon is one of the world's leading negotiation consultants, tailoring every engagement to your specific challenge.
We are holistic in all our work: we consider the impact across your organization, and plan to engage accordingly.
We support internal (and external) communication planning for consistent alignment.
Building Capabilities
Negotiation
Skills
Storytelling
Customer P&L RGM
Category Management
Power Negotiation is the best there is.
Our Elite program equips you to work with any negotiator.
Our Foundational 'Core' program is a comprehensive overview.
Engaging your customers through well thought out stories can make all the difference.
Our Powerful Stories program equips you to craft and effectively tell them to your individual targets.
We have chosen not to focus on this area - we will align with you on your work here.
We have chosen not to focus on this area - we will align with you on your work here.
Examples of our work
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Supporting a new CPG Sales leadership team get up and running fast. We facilitated their team vision and strategy, then provided tailored insights for how they could best work together to deliver their vision. They beat their targets through challenging times and built a team for the long-term.
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The President of an established Fortune 100 North American firm needed to implement significant culture change, led by his direct reports. Through plenty of resistance we supported them to understand each other's perspectives, preferences for change, and many other aspects over several years of transformation.
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We partner with Cameron Smith & Associates, the leading recruiter for suppliers to WalMart and other retailers, to offer their clients with Executive Onboarding. Before starting, and over the first 90 days in-role, we support their recruits to make the transition smoother and results faster.
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We support several teams across the global headquarters of a leading manufacturer with ongoing team and individual behavioral development. From onboarding new starters using PRISM, to facilitating issue-focused team meetings, to everyday advising, guiding and coaching of leaders and team members, we are there by their sides.
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Working with a mid-size construction firm in the US we have provided behavioral insight for new recruits in their Project Manager role. Based on a deep understanding of the behaviors that drive success, they are able to make smarter, more objective decisions resulting in a wider group of potential team members, both geographically, by industry and individually.